Nailsx.Lucy

Client Appointment & Service Policy To ensure a smooth, respectful, and professional experience for all clients, please read and acknowledge the following policies prior to booking your appointment. Timeliness & Courtesy Window •There is no 10-minute grace period. If you are late without prior notice, *your appointment will be canceled immediately.* •To avoid cancellation, you must notify me at least 20 minutes before your scheduled appointment time. This allows me to inform other clients that I may be running behind and adjust the schedule accordingly. Late Arrivals Only if late arrival was approved •Clients arriving more than 10 minutes late will be charged a late fee $1 a minute. •If you need to arrive between 15 to 30 minutes late, depending on the service you booked: •Cancellation may not always be required, but you will need to forfeit part of your booked service. •In such cases, only a basic fill will be offered—no color or design changes. •We can adjust shape, rebalance, and maintain your existing nail design, with only minor changes based on the time remaining. •Please note that I work back-to-back with appointments, so lateness affects other clients' appointments as well. Cancellation Policy •Same-day cancellations will be charged a | $50 fee •Cancellations made within 24 hours of your scheduled appointment will incur a | $30 fee •Cancellations 48 hours within scheduled appointment will incur a | $25 fee •Unpaid cancellation fees must be paid before any new appointment is approved. Note no need to call or text you can send your fee and reschedule/cancel on the site. •If you try to reschedule or book another appointment while a cancellation fee is still outstanding, **your request will not be accepted** until the previous fee is paid in full. •If Lucy (your service provider) is running late, needs to cancel, or reschedule *There will be no fee charged to you.* •I will make every effort to accommodate you with a new appointment date and time as soon as possible. •If I am the reason your appointment was canceled or rescheduled, you will not be responsible for any cancellation or rescheduling fees, I will give the next future a cancellation/rescheduling/late fee pass to a future appointment. •Repeated late arrivals or last-minute cancellations from clients may result in refusal of future bookings. Guests & Children •To maintain a professional and safe environment, *NO children or additional guests are allowed*, unless we discussed and approved it in advance ❤️ Thank you for respecting my time, my craft, and my other clients. These policies are in place to help ensure the best and timely possible service experience for everyone. -💋Lucy